Find answers to common questions about your CSP account, access codes, digital books, and course resources. If the answer is not here, send us a support request and tell us what is happening.
These short guides cover the tasks and problems students are most likely to encounter while using the CSP Hub.
Use a valid access code to create your account, select your course section, and activate your ebook in one process.
If you already have a CSP account, sign in instead of creating a second account.
What to check when a code is not found, has already been redeemed, has been disabled, or is attached to the wrong course.
First, copy and paste the code exactly as it was provided. Avoid adding spaces before or after it.
If CSP reports that the code has already been redeemed, sign in to the account that originally used the code. If the code is disabled or still cannot be found, send CSP Support the code and the name of your course so we can investigate.
Steps to take when you can sign in but do not see the ebook or course resources you expected.
Confirm that you are signed in to the same CSP account that redeemed the access code. Then check that the correct course section was selected during registration or redemption.
If the book still does not appear, contact support and include your course, section, institution, and the access code if you still have it.
Use the password reset process when you know your CSP email address but cannot sign in.
Use the Forgot password? link on the CSP Hub sign-in page. Make sure you enter the email address associated with your CSP account.
If you no longer have access to that email address or are unsure which address you used, send a support request rather than creating a duplicate account.
Get help if your access code shows the wrong course, no active sections, or you selected the wrong section.
Do not create another account to correct course information. Send CSP Support your institution, course number, section number, and instructor name if known.
If the system says that no active sections are available, include that exact message in your request.
Simple checks for pages that do not load correctly, buttons that do not respond, or content that looks incomplete.
These answers cover common questions about CSP accounts and digital access.
Your access code is provided with the CSP digital text you purchased or received through your course or book distributor. If you were expecting a code and did not receive one, check with the seller or course contact first.
An access code can only be redeemed once. Sign in to the CSP account that originally used the code. If you believe the code was redeemed in error, contact support and include the code.
Yes. Sign in to your existing account and use the access-code option in the portal to connect an additional eligible book or course resource.
No. Use one CSP account and add eligible books or course resources to that account. Creating duplicate accounts can make it harder to locate previously redeemed materials.
Institution and course information helps connect eligible students to the correct class section and course resources. Enter the information associated with the course for which you are activating the book.
Some course materials are available only during an assigned access period. If you believe access ended unexpectedly, contact support with the book title and course information so we can review it.
No. CSP Support does not need your password to investigate an account problem. Never send your password through the support form.
Include your name, CSP account email, institution, course and section when relevant, the page you were using, and a clear description of what happened. If the problem involves an access code, include the code in the optional field provided below.
Send us the details below. The more clearly you describe the problem, the easier it is for us to identify what needs to be fixed.
